We are located at:
194 Durlacher Street Geraldton, WA 6530
Postal Address:
PO Box 7218 Geraldton, WA 6530
For all appointments, results, and other enquiries, please call the clinic on:
08 9921 4433.
Prescription requests and some appointment types can be made online via HotDoc.
Please note: due to the high volume of emails we receive, we are unable to facilitate appointment or prescription renewal requests via email. Please call the clinic or book via HotDoc. Thank you for your understanding.
Feedback and Complaints
If you have any complaints or feedback on your recent visit, please complete this form
You Spoke, We Listened
Summary of Our 2025 Patient Experience Survey
📞 Accessibility & Communication (84% satisfaction)- 86% found appointment reminders helpful
- 85% were satisfied with seeing their preferred doctor
- 84% were happy with appointment timing
✅ Our Response: We continue to improve appointment availability and online booking features, while working on balancing doctor availability to support continuity of care.
💡 Information Provision (88% satisfaction)- 91% said information helped them understand their condition
- 88% felt medication instructions were clear
- 86% were informed about side effects and prevention
✅ Our Response: We’ve updated our printed and digital patient education resources and are ensuring our team uses consistent language when explaining treatments.
🏥 Clinical Care & Patient Safety (82% satisfaction)- 88% felt test results were explained clearly
- 76% received instructions for after-hours care
✅ Our Response: We are improving after-hours care information by clearly displaying contact details and instructions on our website, waiting room, and in new patient packs.
👩⚕️ Patient-Centred Care & Continuity (89.3% satisfaction)- 92% felt doctors explained the purpose of tests
- 89% said doctors helped them understand their condition
- 87% felt doctors listened to their concerns
✅ Our Response: We’re proud of these results and will continue to ensure all our staff prioritise clear communication and patient engagement during consultations.
👥 Who Responded to the Survey- Most respondents were aged 45–65+
- 50% visit regularly; 52.78% say we are their only clinic
- Responses reflected visits to a range of our GPs
📢 What We’re Doing Next- Simplified new patient registration forms based on your feedback
- Added QR codes and paper options for feedback
- Improved visibility of after-hours care instructions
We thank you for your continued trust and support. Your input shapes the future of City Health Geraldton.
